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Legimi
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E-booki
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Autor
Venison Peter J
(3)
Rok wydania
2020 - 2024
(3)
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Polska
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polski
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E-book
W koszyku
Forma i typ
Peter Venison's best-selling book 100 Tips for Hoteliers offered advice on how to manage. In this follow-up publication, Venison looks at the hotel business from the guest's point of view and suggests that his is the only way to analyse success or failure in the hospitality industry. He explains that guest satisfaction is not the opposite of guest dissatisfaction: it is so much more. Venison draws on his extensive world travel to over 100 countries, to cite myriad examples of how not to please your guests. Every hotel manager, hotel student, and hospitality lecturer, could benefit from reading this little book, and every hotel guest could benefit from them having done so.
Ta pozycja jest dostępna przez Internet. Rozwiń informację, by zobaczyć szczegóły.
Dostęp do treści elektronicznej wymaga posiadania kodu dostępu, który można odebrać w bibliotece.
E-book
W koszyku
Forma i typ
The international hotelier, Peter Venison, shares some of his exciting experiences over fifty years and three continents. From revolutions, coups d'etat, air high-jackings, the fall of apartheid, the charisma of Nelson Mandela, the machinations of Wall Street, to the glamorous world of show business, fashion, and professional sport. Venison describes real events that read like a novel. This is his journey from London's youngest luxury hotel manager, into and out of the shadow of the late Sol Kerzner, the world's most flamboyant hotel magnate, to finally being honoured by Her Majesty, the Queen, for his contribution to charity.
Ta pozycja jest dostępna przez Internet. Rozwiń informację, by zobaczyć szczegóły.
Dostęp do treści elektronicznej wymaga posiadania kodu dostępu, który można odebrać w bibliotece.
E-book
W koszyku
Forma i typ
This is the book that you might think of taking along as part of your holiday reading, whilst relaxing on a sun-soaked tropical beach. If so, you may be in for a shock. A young couple manage to acquire a dilapidated resort hotel on an island in the Indian Ocean and through hard work turn it into a hotspot for the rich and famous. But their journey is fraught with difficulties and surprises, straining their relationship to its limits. You will not believe the things that happened at Vanilla Beach. But you should, because almost all of them actually did. Just as one problem is solved, another pops up, each one stranger or more frightening than before. Once you have read Vanilla Beach you may never want to go on vacation again. And don't believe that this is just a book; what happens in it could happen to you.
Ta pozycja jest dostępna przez Internet. Rozwiń informację, by zobaczyć szczegóły.
Dostęp do treści elektronicznej wymaga posiadania kodu dostępu, który można odebrać w bibliotece.
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